Lorem Ipsum is simply dummy text of the printing and typesetting industry. To read out full terms and conditions, please click here. In accordance with the Consumer Protection Act, Regulations 68 of 2008, we will refund you the full amount paid for the items returned within 14 days of receipt of the notice of cancellation. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you. Once you've cancelled the contract, you have a legal 'duty of care' to keep the items in a good condition and return them at your expense. We aim to process your refund within 3-5 working days of receiving your item, however it can take up to 30 days to receive the refund via the original payment method. How long will it take to process my refund? Please ensure they are properly secured and packaged and we'd recommend sending all returns via a recorded delivery service. Unfortunately, we're unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Once our Customer Care team have been notified, please arrange postage to: Please note, this does not affect your statutory rights.
Medicinal products or services that are dispensed on prescription.Unsealed items with a protective seal due to health protection or hygiene reasons.Please note that we are unable to accept returns for the following unless they are damaged or faulty: Alternatively, you can notify a member of our Customer Care team on 0. You can contact us by completing the form on our contact us page, selecting 'returns' from the drop-down menu. This gives you a maximum of 28 days in total to return an item. You then have a further 14 days to return the item back to us. If you would like to return an item please notify us within 14 days of your order being delivered. If you need to return an item, please follow these simple steps 28 day cooling off period How to return an item from within South Africa Instead it will be destroyed by the S.A Customs Department upon arrival. If your parcel is refused entry into your country and marked "Return-to-Shipper", we will not be able to receive your returned parcel. Please note that due to new Covid-19 related rules, the South African Government no longer allows returns of medicines from abroad.
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